Cancellations
Cancellations Policy:
Once you have placed an order you have entered into a contract, However we understand that cancellations are needed to be made from time to time and our cancellation terms are outlined below and are designed to be very reasonable.
The policy is only in place to protect both of our best interests and ensure that our out of pocket expenses are covered. It is not designed to be profitable on our part.
Orders up to £100:
Cancellations are accepted. All we ask is that you cancel the order before 12 noon on the day before your event.
Should your order be cancelled after 12 noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee (Reduced to 50% if paid within 7 days) to cover cost already laid out for your booking such as the testing, organising and loading up of your attractions as well as staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Orders between £100 and £200:
Cancellations are accepted but must be made at least 7 days in advance of the event in order not to incur a cancellation charge. Cancellations made between 7 days in advance of the event and up until 12 noon on the day before your event will be subject to a 50% cancellation fee (Reduced to 15% if paid within 7 days)
to cover our costs.
Should your order be cancelled after 12 noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing, organising and loading up of your attractions as well as staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Orders between £200 and £400:
Cancellations are accepted but must be made at least 14 days in advance of the event in order not to incur a cancellation charge. Cancellations made between 14 days in advance of the event and up until 12 noon on the day before your event will be subject to a 50% cancellation (Reduced to 25% if paid within 7 days) fee to cover our costs. Should your order be cancelled after 12 noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation (Reduced to 50% if paid within 7 days) fee to cover cost already laid out for your booking such as the testing, organising and loading up of your attractions as well as staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Orders over £400:
Unfortunately all orders over the value of £400 are subject to a 50% cancellation fee regardless of when the order or cancellation is made due to the large amount of preparation and event management that will have taken place already that must be recovered. Should your order be cancelled after 12 noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee (Reduced to 50% if paid within 7 days) to cover cost already laid out for your booking such as the testing, organising and loading up of your attractions as well as staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Cancellations on arrival due to not fitting: All sizes and dimensions are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing, organising and loading up of your attractions as well as staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. No exceptions.
We will try our best to provide an alternative, or accommodate the relocation of the entertainment, however our event staff will only have a limited amount of time allocated to your booking and must keep a tight schedule in order not to disrupt other bookings on that day.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Refusal of delivery:
Should our team arrive at your venue and the venue or allocated area is not suitable our staff have the right to refuse set up and 50% of your order cost will be payable. It is down to yourselves to ensure the ground is free from dog mess, glass and other sharp objects, that the ground is flat and the allocated area be big enough to accommodate the attraction/s you have ordered. The decision will be made by the delivery staff. If you are not sure then please contact us by any means within the website or call 07799063021.
Bulk orders:
Cancellation of bulk orders and multiple event date carries a strict 50% cancellation fee (Reduced to 25% if paid within 7 days) on ALL BOOKED EVENTS. This is due to the number of resources and equipment tied up on multiple dates across the year. Under no circumstances will any refund be given. The charge is a calculation based on a mixture lost revenue from previous examples of bulk cancellations, staff resources and administration already dedicated to your events and lack of availability of items to other clients as a result. This charge is designed to cover our costs and not make a profit from your misfortune.
All payments made will be treated as a booking fee and not a deposit and as such, non refundable.